Shipping
HOW LONG WILL DELIVERY TAKE?
All products are custom made to order for you, the customer.
PJ SETS, LONG AND SHORT are shipped overseas and take 3-4 weeks to arrive at your door.
For all other items delivery is normally within 7-10 business days from the order date. We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take an additional 1-2 business days due to delays in the carrier or if our warehouse has an unusually high volume of orders.
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you.
I DIDN'T RECEIVE AN ORDER CONFIRMATION.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us via our Contact Page to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.